Standfast – Terms of Service & Booking Policy

Please read the following terms carefully before booking any trek, camp, or therapy session with us. By confirming your booking, you agree to the following:

Absolutely — here’s a clear, respectful, and professional set of Terms of Service / Policy for Standfast. It keeps your tone real and grounded, while also covering you legally and setting expectations for safety, refunds, and bookings:

Standfast – Terms of Service & Booking Policy

Please read the following terms carefully before booking any trek, camp, or therapy session with us. By confirming your booking, you agree to the following:

1. Safety & Personal Responsibility

Horse riding, trekking, and working with animals come with inherent risks. While our team takes every reasonable step to ensure your safety — including matching horses to rider ability and offering guidance throughout your session — you ride and participate at your own risk.

If you fall, get injured, or are unable to complete your ride for any reason, Standfast accepts no liability for personal injury, damage, or loss. We strongly recommend that all participants wear helmets and follow the instructions of our team at all times.

If you choose not to follow our safety guidelines or ride outside of your own physical ability or experience level, you do so at your own risk.

2. Weight & Health Limitations

Please advise us of any medical conditions when booking. For the wellbeing of our horses, we have a strict weight limit of 90kg — riders above this limit must contact us prior to booking so we can assess availability and suitability of horses.

3. Age Limit

Our treks are open to riders aged 13 years and up. Children under 13 may participate in paddock rides or lessons but cannot join guided treks or camps.

4. Refund & Rebooking Policy

We do not offer refunds under any circumstances. However, we understand life happens — so if you’re unable to attend your booked session or trek, you’re welcome to reschedule to another date (subject to availability). Please give us at least 24 hours' notice to move your booking.

No-shows without communication will not be rebooked.

5. Weather Conditions

We ride in most weather conditions, unless it’s unsafe (e.g., lightning storms, severe flooding). In such cases, your session or trek will be rescheduled at no additional cost.

6. Gift Vouchers

Standfast Gift Vouchers are non-refundable and non-transferable for cash. They can be used toward any Standfast service or product online and may be gifted to another person.

7. Behaviour & Respect

We expect all guests to treat our team, horses, whenua and each other with respect. Disruptive or unsafe behaviour may result in your session ending early — and you will not be refunded.

For questions, please contact:
📩 standfaststablesnz@gmail.com

Thank you for understanding and respecting our kaupapa and our boundaries. We look forward to riding with you soon.

Let me know if you'd like a printable or visual version of this for your studio wall or booking emails.